Terms and conditions of use

This Agreement constitutes a legal agreement between any person browsing or using the Site (hereinafter the "User") and the Association québécoise de récupération des contenants de boissons (hereinafter "CONSIGNACTION"). In the event of disagreement with the terms of this Agreement, the User shall immediately cease use of the Site.



When ordering or purchasing products or services offered on the Site, the User may create an account. The User is solely responsible for maintaining the confidentiality and security of his/her account information and shall not disclose such information to any third party. The User is entirely responsible for any and all activities that occur or pass through his or her account, and the User agrees to notify CONSIGNACTION in the event that the security or confidentiality of his or her account is compromised. CONSIGNACTION shall not, at any time, be liable for any damages or losses arising from any unauthorized use by the User of its account. The User agrees to disclose and transmit information that is complete, accurate and truthful when disclosing or transmitting such information using the Site. The User undertakes to keep such information up to date in the same manner. The User agrees that CONSIGNACTION may use such information to update billing charges related to the User's account.



Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be redirected to that third-party site. We strongly advise you to consult the privacy policy of each site you visit.

We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third party sites or services.



The trademarks and logos used or displayed on the Site are trademarks and logos registered or not by CONSIGNACTION or third parties. Nothing on the Site may be interpreted in such a way as to allow, directly or indirectly, the use of such trademarks or logos without the prior written permission of their owner. Without limiting the generality of the foregoing, it is forbidden to reproduce the trademarks and logos displayed on the Site for commercial or advertising purposes or to increase the volume of visitors to the User's site.

All elements of the Site (including, without limitation, texts, articles, photographs, images, illustrations, audio and video excerpts, software, etc.) are protected by copyright and belong to CONSIGNACTION or to third parties acting as content providers. Unless clearly stated otherwise, no element of the Site shall be construed as granting the User any right whatsoever with respect to the intellectual property of CONSIGNACTION or of a third party acting as content provider.

Without the prior written permission of the owner, the User may not copy, reproduce, modify, publish, broadcast, distribute, participate in the transfer or sale of, create new works from, translate, download, sublicense or otherwise exploit, any element offered on the Site (including any software), in whole or in part.
The User may download, publish or copy for personal use for non-commercial purposes only, elements of the Site, provided that the Site retains all intellectual property notices contained therein. Copying or storing any material for purposes other than personal use is absolutely prohibited without the prior written permission of CONSIGNACTION or the copyright holder identified in the intellectual property notice.



This Site, including the content and services it offers, is provided to you "as is" without warranty of any kind, either express or implied. The information, software, products and services published on this Site may contain inaccuracies or errors, including pricing errors. In particular, CONSIGNACTION and its subsidiaries do not guarantee the accuracy of and disclaim all liability for errors or inaccuracies relating to the information and description of products and services offered or displayed on the Site. Furthermore, CONSIGNACTION expressly reserves the right to correct any pricing errors on the Site and/or current purchases or orders made at an incorrect price.

Without limiting the generality of the foregoing, in no event shall CONSIGNACTION, its affiliates and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the User's access to or use of this Site, whether such liability is based on negligence, contract, tort, extra-contractual obligation, strict liability or otherwise, and even if CONSIGNACTION, its affiliates and/or their respective suppliers have been advised of the possibility of such damages.



The User hereby agrees to defend, indemnify and hold harmless CONSIGNACTION, its directors, officers, executives, shareholders, employees, affiliates, representatives and content providers from and against any and all monetary condemnation in capital, interest, judicial and extrajudicial costs and any other damages, including, without limitation, all reasonable legal costs incurred by CONSIGNACTION relating to any claim, suit, action or demand (hereinafter "Claim") arising from :

  • i) any content submitted, posted or transmitted by the User on the Site;
  • ii) the use by the User, or any person using the User's account, whether authorized or unauthorized, of the Site, your connection to the Site, or any other breach of this Agreement;
  • iii) any violation of applicable laws and regulations or the rights of a third party.


By accepting this Agreement, the User agrees to be part of the mailing list established by CONSIGNACTION and authorizes CONSIGNACTION to communicate to the User all information regarding the use of the Site, products and services offered on the Site, news and special offers of the Site, new surveys and other information deemed relevant by CONSIGNACTION. The User may unsubscribe from the mailing list at any time by contacting us at the following e-mail address [email protected] and indicating that he no longer wishes to receive such communications. Such unsubscription shall not prevent the User from being bound by this Agreement.



By using this Site, including any order or purchase on the Site, the User acknowledges and agrees that this Agreement and any Claim, suit, action or demand arising out of the use of the Site, including any order or purchase, shall be governed by the laws applicable in the Province of Quebec and the federal laws applicable in Canada. The User hereby acknowledges and irrevocably submits to the exclusive jurisdiction of the courts of the Province of Quebec, judicial district of Quebec, with respect to all disputes arising out of this Agreement and its use of the Site.


CONSIGNACTION does not issue returns or refunds on merchandise sold. If you experience any difficulties with your equipment, please contact us by e-mail at [email protected] or by phone at 1-877-CANETTE.



Delivery rates are based on the content of your order and the delivery address. CONSIGNACTION does not deliver outside Quebec. Please allow 5 to 10 working days for delivery. *Please note that delivery times may be slightly longer during peak periods such as sales (Black Friday, Boxing Day), the holiday season and various events beyond our control. Due to the various strikes/pressures exerted by the postal services, delivery times may also be longer than usual.