Things not going according to plan?
Then contact us!

Your participation is essential to ensure the smooth operation of the deposit-refund system. If you have any questions or concerns about returning refundable/returnable containers or getting your money back from deposit-refund, we're here to help.

First and foremost, you should know that a retailer that sells beverage containers and whose sales area exceeds 375 m2 is required by law to take back refundable/returnable containers and reimburse in cash the amount of deposit-refund that applies. If he refuses to do so, or if a problem has arisen, please take the time to notify us by filling out the form below. Consignaction will follow up and take the necessary action.

To find out more,
see our FAQ

If you have any comments, questions or complaints about deposit-refund,
please fill in this form:

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Please note, however, that your complaint will be treated confidentially and anonymously.
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