All complaints are handled confidentially and remain anonymous.
Company name (optional)
Extension number (optional)
Event date* (Example: 2020-05-12)
The complaint concerns
Other phone (optional)
Type of containers concerned by the complaint*
Name of product(s)*
Format of the product(s)*
Deposit-Refund amount* $
Types of complaints* (Check the applicable situation(s))
Dealer refuses to take back containersThe wrong deposit amount is charged to customersDeposit is charged on non-redeemed productsRefusal to refund the refundable portion of the depositDeposit refunded only on products sold in storeDeposit redemption is made within a limited time frameDeposit redemption is limited to a number of containersDeposit redemption with an in-store purchase requirement (credit)Sale of returnable products without a permitSale of non-returnable containers
Summary of the event*
Do you want to be notified when the complaint is processed?
100, rue Alexis-Nihon, bureau 406 Saint-Laurent (Quebec) H4M 2N9
1 877 CANETTE Tel: 514 747-7737 Fax: 514 747-3606 Courriel: [email protected]